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csr policies

Corporate social responsibility or doing our bit as we like to refer it as, is about everything we do as a business - it isn’t an added extra, it forms part of our business as usual.

We love to support our local communities into doing their bit for the environment, for local good causes and for the improvement of broader social issues.

We aim to deliver value to our customers, communities and our own business through being a fair, responsible and efficient retailer. Our business takes responsibility for its actions, commits to minimising any negative impact on people, the environment and invests in the communities in which we serve.

Our policies

We have developed our policies in line with our doing our bit priorities, which identifies our commitments and plans as part of working towards becoming a more responsible retailer, which are reviewed and updated regularly:

Covid-19 health and safety measures

We have a Covid-19 risk assessment in place which has helped us to review and implement the necessary controls to keep our team members and customers safe and help stop the spread of Covid-19. Click on the link for a summary of the controls we’ve put in place for a safe shopping and working environment.

Responsible sourcing

At wilko, we source products our customers want, at the best price they can afford, from suppliers around the globe, to deliver quality and value. Sourcing products and services in a responsible way is central to our values and vision, and we work to ensure our sourcing practices will not harm or disadvantage those who produce them and that they have the lowest possible impacts on the environment.

For the issues that matter most to us, we have developed specific policies which our suppliers support the implementation of:

Ethical practices

As a retailer with strong family values we believe in conducting our business with integrity - acting in an open, honest, fair and balanced way in everything we do. This principle is fundamental to the way we do business and reaches every part of our organisation. It also means we nurture an open and respectful working environment in which it is easy to voice any concerns over misconduct or dishonest practices without fear.

For even more information, we have this detailed within our Ethical Pratices Policy.

For the issues that matter most to us, we have developed specific policies.

Team member voice.

We always aim to comply with tax laws and practices wherever we operate. Find out more in our tax statement.

In addition, here's our:


Every large business has faced increased environmental challenges in recent years. Here at wilko we understand that change towards a more responsible and sustainable society is needed – and we’re determined to play our part. We look at every aspect of our business to ensure that the direct and indirect impacts of our operation don’t result in lasting damage, and are as environmentally friendly as possible.

For the issues that matter most to us, we have developed specific policies.


Wilkinson Hardware Stores Limited will donate the net proceeds from sales of its 5p carrier bags in England, Scotland and Wales to the following charities: Keep Britain Tidy, rcn (1071737) - 50% of net proceeds in England and 50% of net proceeds in Scotland; The Prince’s Trust, rcn (1079675 and SC041198) – 30% of net proceeds in England and 50% of net proceeds in Scotland; Keep Wales Tidy, rcn (1082058) - 100% of net proceeds in Wales. The total donation to all of these charities is expected to be £1,009,555.

To find out more about the programme and how we’re supporting our communities, have a read through our Together for Communities brochure that tells you everything you need to know.

Wilkinson Group Retirement Benefits Scheme

Statement of Investment Principles